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National Device Bank user guide
An introduction to the National Device Bank, covering each stage in the process.
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Learn My Way certificate template
This certificate template offers a flexible way to recognise individual learning achievements. Edit the fields on this PDF to add the titles of completed topics or subjects.
- Digital skills
- Learn My Way
- Learning & skills
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How to register on Learn My Way
This short video explains the registration process for creating a Learn My Way account. It highlights what information you need to register and how to verify your account. Select play to watch this video.
- Digital skills
- Learn My Way
- Learning & skills
- New network member
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Introducing the National Databank
An introduction to the National Databank, what it is, how it works and how you can get involved.
- Data
- New network member
- National Databank
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Digital inclusion stats and facts
Making the case for your digital inclusion work? Here's a list of data sources that you can dip into whenever you need to demonstrate the need for helping people to get online.
- Running a Hub
- Research
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National Databank getting started checklist
A simple checklist, with resource links, for hubs new to the databank.
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National Databank user guide
This guide serves as both an introduction to the National Databank and as a reference point, detailing each stage in issuing and activating data.
- Running a Hub
- Data
- New network member
- National Databank
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Data provider matrix
This matrix is intended to help you identify the best offer for each person that you gift with data.
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Gifting a SIM (Vodafone/Three)
A short video demonstrating how to log the gifting of a Vodafone or Three SIM.
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Issuing O2 data vouchers
A short video guide on issuing O2 data vouchers. Select play to watch this video.
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How to activate an O2 SIM
A step by step guide on how to activate an O2 SIM
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Making changes to existing data vouchers
A short video demonstrating how to review and change the number of months a recipient will receive vouchers for.
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Media Literacy: A guide to critically analysing information
Media literacy (the ability to critically analyse information) is becoming a vital skill that people need to function in a digital world. This article can help people learn about disinformation, misinformation, deepfakes and the potential risks of echo chambers.
- Digital skills
- Learning & skills
- Online safety
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BBC: Misinformation vs disinformation
Examples of false information on social media. Includes a "What is fake news?" quiz that could be used to reinforce learning.
- Digital skills
- Learning & skills
- Online safety
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Stop Hate UK: Misinformation and "fake news"
This website explains the difference between misinformation and fake news. It also highlights ways to fact check and what you can do if you see misinformation.
- Digital skills
- Learning & skills
- Online safety
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Safer Internet: Misinformation - supporting critical thinking
Stories in the media can often be fabricated to cause panic or concern. Learning to critically determine what is trustworthy or not is an important skill.
- Learning & skills
- Online safety
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Virgin Media O2: Find the right words
Support and guidance for parents and carers, giving them the tools they need to make sure their children and young can navigate the online world safely.
- Learning & skills
- Online safety
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Virtual digital skills training using Learn My Way
This guide will help you to support people in a virtual or remote learning digital skills session using Learn My Way.
- Digital skills
- Learn My Way
- Learning & skills
- Remote delivery
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Measuring impact: Printable survey
For people who can't or won't complete an online form, you can use this printable survey.
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Measuring impact: Poster to promote survey
This poster will help you to promote the measuring impact survey at your hub.
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Measuring impact: Info sheet for people supported
You can give this information sheet to anyone that might complete the measuring impact survey.
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Measuring the impact of your digital support
Use this simple 10 question survey to capture feedback from the people you've supported with digital inclusion, helping you understand the difference your work is having.
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Digital empowerment of refugee women
Guides and resources from the Red Cross Refugee women project, covering the basics of getting online to women's health issues.
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Creating your bid toolkit
This bid toolkit template can help you to save time when writing multiple grant applications.
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Digital exclusion and access healthcare for asylum seekers in England
A useful report highlighting the impact of digital exclusion on refugees in terms of health inequalities.
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Making sure people have the right photo ID to vote
For the first time in a General Election, everyone must show photo ID when voting in person in England, Scotland, Wales and Northern Ireland. This guide will help you ensure the people you support have the right ID, or are able to apply for it online if they don't.
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How to help someone with low digital skills vote in the next election
This article provides information and resources on supporting people to register to vote in UK elections. It also includes links to further resources for digital champions relating to a general election.
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Health service apps
This article highlights some of the features of the official health service apps that people can use to stay well, get well, and manage their health.
- Health & wellbeing
- Learning & skills
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Project planning and budgeting for bid success
Having a simple, realistic and clear project plan with an accurate budget can make or break your funding applications. If you’re new to project planning, here are some tips and tools to help you to get started.
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Helping People With No or Low Digital Skills Learn About AI
Our Introduction to Artificial Intelligence short animation, suitable for complete beginners, can help build confidence and a better understanding of what AI can do.
- Digital skills
- Learn My Way
- Learning & skills
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MI report: People supported
This guide explains how you can access reports on people you’ve supported on the Members’ Area website.
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PSTN leaflets from Tech UK
Tech UK have created these handy leaflets that explain the switch to digital voice to the public, businesses and telecare users.
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You said, we're doing: the Network survey action plan
This action plan lists the key insights from the responses to the Network Survey in November 2023, and the actions that Good Things Foundation has taken, or plans to take, in response to what we’ve heard.
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Network survey insights from November 2023
What we learned about the value and impact of the National Digital Inclusion Network from the November 2023 Network Survey
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Helping people to prepare for the changes to UK landlines
The UK’s landlines are going digital, but what does this mean for you and the people you support?
- Older people & digital
- Supporting accessibility needs
- Rural
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What is digital inclusion?
Digital Unite bring together useful definitions, statistics and research about digital inclusion in this handy webpage.
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Computer Aid: refurbished devices at low prices
Computer Aid offer affordable refurbished devices for digital inclusion hubs and their learners.
- Running a Hub
- Devices
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NCVO: data and insight guide
This comprehensive guide covers why data is important and how you can use it.
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Catalyst: 7 tips on using data better in your charity
Catalyst share useful tips on how you can use the data you collect more effectively.
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Digital Candle: free digital advice for charities
You can access one hour of free expert advice through Digital Candle to talk through any aspect of digital or digital marketing, from digital strategy to Google Ads and from remote service delivery to social media.
- Running a Hub
- Marketing
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Digital For All campaign promotional posters
Use these campaign posters to promote the positive impact of digital inclusion, alongside advertising your own services with space to add your address.
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Digital For All communications pack
Your one-stop-shop containing everything you need to talk about and get involved with Digital For All. The pack contains details about the social media competition as well as social media templates, links to downloadable marketing assets, an email template to raise awareness and more.
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Campaigning: the basics of strategy
Introducing how to identify problems and use strategy when campaigning.
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Campaigning: your sphere of influence
An overview of identifying and engaging with stakeholders, including a look at the Connectivity Now campaign from network member People Know How.
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Skills Platform: the charity social media toolkit
A comprehensive guide to using social media to raise your organisation's profile.
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Campaigning: writing to your MP - letter template
Whether you choose email or a handwritten letter use this template to guide you when writing to your MP about Digital Inclusion.
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NCVO: political campaigning as a charity
Guidance for charities to campaign for their cause ahead of the general election.
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Campaigning: writing to your MP about digital inclusion
How to engage with your MP so that they know about your organisation and the importance of your digital inclusion work.
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Campaigning: using social media
Tips and tricks for using social media when campaigning.
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National standards for essential digital skills and Learn My Way
This document details how topics on Learn My Way mapped to the National Standards for Essential Digital Skills.
- Digital skills
- Learn My Way
- Learning & skills
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Entry level learning resources
Websites and services that you can trust to help build upon the basics, helping people learn even more. These resources are mapped to each subject on Learn My Way.
- Digital skills
- Learn My Way
- Learning & skills
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Digital For All social media graphics
Use these graphics for your social media posts during the Digital For All campaign! This will download as a ZIP folder. Please click into the folder on your desktop to access the graphics.
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HMRC advice posters - Arabic, Bengali, Polish, Punjabi, Urdu
Posters in multiple languages explaining that you can support people who need help to access online HMRC services.
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Promotional flyer
Use this flyer to promote your services around your community. It's empty-belly, so you can add your address.
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Learn My Way poster
Use this poster to promote the Learn My Way services and support that you deliver.
- Digital skills
- Running a Hub
- Learn My Way
- Marketing
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Creating a volunteer handbook
A volunteer handbook is a way to make volunteers feel welcome and valued as part of an organisation. This guide covers some key things a handbook should cover to help ensure volunteers are well looked after.
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Designing for digital inclusion in healthcare: Catch up on the seminars
In January 2024, Good Things Foundation hosted a series of virtual seminars to share best practice for designing inclusive digital health services. You can now catch up on the seminar series here.